Support
Most problems with CleanStatus come down to one of five things, and they are all below. If none of them match, write to a person: tolu@mobilestitch.app. Replies usually come within two working days.
My clips never arrived in WhatsApp
WhatsApp only lets a business reply inside 24 hours of your own last message. If that window has closed, nothing can be delivered until you write again.
Send any message — "hi" is enough — to the CleanStatus number shown on the Create screen, then try again. The app says Say hi to reopen delivery when this is what is wrong.
The clip still looks soft on my status
Almost always the last step. Save the file and upload it again and WhatsApp compresses it a second time, which is the thing CleanStatus exists to avoid.
Open the chat, hold the message, choose Forward, then My status. Forwarding reuses the file already on WhatsApp's servers. While you are in WhatsApp, set Settings → Storage and data → Media upload quality to HD.
I have run out of videos, or my file is too big
The free plan prepares two videos a day, and the count returns 24 hours after each one. Pro raises it to fifteen a day.
Uploads are capped at 200 MB on free. Pro lifts that to 2 GB, which is roughly fifteen minutes of iPhone 4K.
I paid, but the app still shows the free limits
Open Settings → Restore purchases in the app. That asks the store directly and is the fix for a payment that went through while the app was offline.
If it still says free afterwards, email the receipt from Apple or Google and the number you connected, and it will be sorted by hand.
Picking a video is slow
A video kept only in iCloud has to come down to the phone first. The button shows Downloading from iCloud with a percentage while that happens. Stay on Wi-Fi and leave the app open until it finishes.
Cancelling
iPhone: Settings → your name → Subscriptions → CleanStatus → Cancel Subscription. Android: Play Store → profile → Payments & subscriptions → Subscriptions → CleanStatus → Cancel. Cancel at least 24 hours before the period ends to avoid the next charge; Pro stays active until that period is over.
Cancelling is not the same as deleting your data — see delete your data.
Write to us
It helps to include the WhatsApp number you connected, roughly when the problem happened, and what the app said on screen. That is usually enough to find the job in the logs without asking you anything else.