Legal
Terms of Use
Last updated 25 August 2026Version 1.0
These terms cover the CleanStatus mobile app and this website. They are written to be read, not to be skimmed past — if something here is not what you expected, stop and email us before you subscribe.
The agreement
CleanStatus is provided by [legal entity name], [registered address], Nigeria ("we", "us"). Installing the app, or using this site, means you accept these terms. If you do not accept them, do not install the app.
You need to be old enough to hold a store account in your country and to agree to a contract there. If you are using a device that belongs to an employer or to someone else, you confirm you are allowed to install software on it.
What CleanStatus does
CleanStatus prepares photos and videos for WhatsApp Status. It composes your media onto the 9:16 canvas, scales and sharpens it, splits long clips into parts that fit a status item, and hands the result to WhatsApp — either through the normal share sheet, or, if you switch it on, through the HD delivery route described in section 06.
That is the whole product. CleanStatus does not post to Status for you, does not log in to your WhatsApp account, and cannot see who views your status.
Not WhatsApp, not Meta
CleanStatus is an independent app. It is not affiliated with, endorsed by, sponsored by or connected to WhatsApp LLC or Meta Platforms, Inc. "WhatsApp" is used here only to describe what the app is compatible with.
Your use of WhatsApp is governed by WhatsApp's own terms, not by ours. Nothing we write here changes your agreement with them, and we cannot act on your behalf with them.
Your media stays yours
We claim no ownership of anything you put through CleanStatus. You keep every right you had in your photos and videos, and we do not use them to train anything, to advertise, or for any purpose other than producing the file you asked for and, where you use HD delivery, getting it to your own chat.
You are responsible for having the right to use the media you process — that you took it, that you licensed it, or that you otherwise have permission.
Acceptable use
Do not use CleanStatus to prepare or send:
- material that is illegal where you are, or where it will be seen;
- sexual content involving minors, or any content that sexualises a child;
- content that harasses, threatens, defames or impersonates someone;
- bulk or automated messaging, spam, or anything designed to look like it came from someone else.
Do not attempt to resell the service, work around plan limits, tamper with the app's licence checks, or use the HD delivery route through anything other than the CleanStatus app. We may suspend access that breaks these rules, and we may do it without notice where the content is illegal.
The HD delivery route
This is optional, it is off until you pair a number, and you should read this section before turning it on.
How it works. Your clip is uploaded to our server, encoded there with filters that phone hardware does not expose, and delivered as a message to your own WhatsApp chat. You then forward that message to your Status. Forwarding makes WhatsApp reuse media already on its servers instead of re-encoding it — which is the entire point of the route.
The catch. Delivery uses an unofficial WhatsApp Web client, not an official WhatsApp Business API. WhatsApp does not sanction this. Numbers that send unusual volumes of traffic can be rate-limited, restricted or banned by WhatsApp, and that decision is theirs alone — we cannot appeal it, reverse it or compensate you for it. Use the route knowing that risk sits with you.
We may change, pause or withdraw the HD delivery route at any time, including because WhatsApp changed something on their side. The on-device conditioning does not depend on it and keeps working either way.
Uploaded media is deleted from our storage once delivery finishes. See the Privacy Policy for exactly what is held, and for how long.
Subscriptions and renewal
CleanStatus Pro is an auto-renewing subscription, bought inside the app through your Apple App Store or Google Play account. These are the terms that govern it.
| Price | [$2.99] per month, or [$19.99] per year. You pay in your local currency, at the price shown on the purchase screen before you confirm. Prices can differ by country and can change — a change never applies to a period you have already paid for. |
| When you are charged | Payment is charged to your Apple ID or Google Play account when you confirm the purchase, and again at the start of each renewal period. |
| Automatic renewal | The subscription renews by itself for the same period, at the same price, unless auto-renew is switched off. There is nothing to do to stay subscribed — renewal is the default. |
| The 24-hour cutoff | Auto-renew must be turned off at least 24 hours before the current period ends. Turn it off later than that and the next period is charged; the cancellation then takes effect at the end of that period. |
| Cancelling on iPhone | Settings → your name → Subscriptions → CleanStatus → Cancel Subscription |
| Cancelling on Android | Play Store → profile → Payments & subscriptions → Subscriptions → CleanStatus → Cancel |
| What cancelling does | It stops the next charge. Pro keeps working until the end of the period you have already paid for, then the account returns to the free plan. Nothing you have made is deleted. |
| Trials | There is no free trial and no introductory price. You are charged when you confirm the purchase, and the subscription renews from that date. |
| Where it is managed | Your subscription is held by Apple or Google, not by us. We cannot cancel it for you, change its price, or move it between store accounts. |
Subscription status reaches us through RevenueCat, which relays the store's receipt. We never see or handle your card details.
Restoring a purchase
A subscription belongs to the store account that bought it, not to a handset. On a new phone, after a reinstall, or if Pro stops showing, open CleanStatus and tap Settings → Restore purchases, or Restore purchases on the Go Pro screen. Restoring is free and never charges you twice.
Sign in with the same Apple ID or Google account you bought with — a subscription bought on one store account cannot be moved to another. If Pro still does not appear, email us with the store account you used and we will sort it out.
Refunds
Purchases are handled by Apple and Google, so refunds are theirs to give. Ask Apple at reportaproblem.apple.com, or Google through the Play Store's order history. We can advise, but we cannot issue a refund for a store purchase ourselves.
Statutory rights you have where you live — including any right to withdraw from a distance contract — are not affected by anything in this section.
The free plan and its limits
The free plan is not a trial. It keeps working, without an account and without a card, and it includes the same conditioning, splitting and sharpening as Pro. What Pro changes is the daily video ceiling, clip length, how many run at once, and ads.
Plan limits are numbers we tune — they are set on our side, not written into your purchase. If we lower a limit that materially affects a paid subscription you are in the middle of, you may cancel and ask the store for a pro-rata refund. The free plan carries advertising from Google AdMob; Pro removes it.
Availability and changes
We will try to keep CleanStatus working, but we do not promise uninterrupted service. Parts of it depend on things outside our control — the app stores, WhatsApp's own behaviour, and your device's encoders — and any of those can change without warning.
We may add, change or remove features. Where a change materially reduces what a paid subscription gives you, we will say so in the app before it takes effect.
What we do not promise
CleanStatus improves the odds. It does not guarantee a particular quality result, because the final encode is performed by WhatsApp on its own terms, and those terms drift between app versions, platforms and regions. Anything the app tells you about targets and limits is our best current measurement, not a specification we control.
To the extent the law allows, the app and the site are provided "as is", without warranties of merchantability, fitness for a particular purpose or non-infringement. Some consumer laws give you rights that cannot be excluded — those still apply, and nothing here tries to take them away.
Limits of our liability
We are not liable for indirect or consequential loss, for lost profit or goodwill, for lost or corrupted media, or for anything WhatsApp does to your account — including restricting or banning a number that used the HD delivery route.
Where liability cannot be excluded, it is limited to the amount you paid us for CleanStatus in the twelve months before the claim. Nothing here limits liability for death or personal injury caused by negligence, or for fraud.
Ending the agreement
You can end it any time by cancelling your subscription and deleting the app. We can end it, or suspend access, if you break section 05, if we are required to by law, or if we discontinue the service — in which case we will not charge you for a period you cannot use.
Governing law
These terms are governed by the laws of the Federal Republic of Nigeria, and the Nigerian courts have exclusive jurisdiction — except that if you are a consumer, you may also bring proceedings in the country where you live, and mandatory consumer protections there continue to apply. In Nigeria, nothing in these terms displaces your rights under the Federal Competition and Consumer Protection Act 2018.
Contact
Email support@cleanstatus.app. For anything about a charge, include the store account you bought with and the approximate date — it makes the answer much faster.